Refund policy

Return Policy

At Celestia Jewelry, we want you to love every piece you receive. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

Returns & Exchanges

We accept returns and exchanges within 5 days of receiving your order.

To be eligible for a return or exchange:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original Celestia packaging.
• Proof of purchase or order confirmation must be provided.
• Items showing signs of wear, damage, alteration, or improper handling cannot be returned or exchanged.

Non-Returnable Items

For hygiene and personalization reasons, the following items cannot be returned or exchanged:

• Earrings, unless received defective or damaged
• Personalized, engraved, or custom-made pieces
• Items purchased during final sale or specifically marked as non-returnable
• Items damaged due to misuse, improper care, or normal wear and tear

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and within 48 hours of receiving your order.

Please provide your order details along with clear photos of the item so our team can review the issue and assist you.

Order Cancellations

If you wish to cancel or modify your order, please contact us as soon as possible after placing it. Once an order has been prepared or dispatched, we may no longer be able to cancel or modify it.