Shipping policy

We currently offer shipping to:

  • Lebanon
  • Jordan
  • United Arab Emirates (UAE)

We look forward to expanding to more destinations in the future.

Delivery Within Lebanon

We offer delivery across Lebanon. Delivery fees and estimated delivery times will be displayed during the ordering process or at checkout.

Delivery times may vary depending on your location, weekends, public holidays, weather conditions, or circumstances beyond our control.

Shipping to Jordan & UAE

We offer international shipping to Jordan and the United Arab Emirates.

Shipping fees and estimated delivery times vary depending on the destination and will be provided during the ordering process or at checkout.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Please note that customs processing may occasionally result in additional delivery time.

Order Processing

Orders are prepared and processed as quickly as possible after confirmation.

Once an order has been prepared or dispatched, changes or cancellations may no longer be possible.

Personalized or custom-made pieces may require additional preparation time.

Delivery Information

Customers are responsible for providing complete and accurate delivery information, including their full name, phone number, complete address, city, and country.

Celestia Jewelry is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Receiving Your Order

Please ensure that you or someone you authorize is available to receive your order.

If delivery cannot be completed because the recipient is unavailable, cannot be reached, or the delivery information provided is incorrect, additional shipping or delivery charges may apply.

Damaged or Incorrect Orders

We carefully inspect every order before dispatch.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of deliveryand provide your order details along with clear photos of the item and packaging.

We will review the issue and arrange the appropriate solution.